Complaints & Grievance

Complaint & Grievance Management Software

Capture every complaint and grievance, sort it by type, track it through to resolution, and keep a fair, complete record — so no concern is lost or ignored.

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app.classivoerp.com/complaints

How a school handles a complaint shapes its reputation. Classivo gives every concern — from a parent, a student or staff — a single home: logged, categorised, assigned and tracked to a resolution, with a record you can stand behind if anyone ever asks.

Log complaints against clear types

Record each complaint with who raised it, the details and a complaint type, so similar issues are grouped and nothing is filed away and forgotten.

Capture complainant & details
Categorise by complaint type
Date and description
Nothing lost or ignored

Track each case to resolution

Move complaints through a clear status, record the action taken, and know at a glance which cases are still open — so concerns are actually closed, not just heard.

Status through to resolved
Record the action taken
See open vs resolved
Accountable handling

Spot patterns and keep a record

Because complaints are typed and logged, you can see recurring issues, act on the root cause, and keep a dependable history for reviews and audits.

Recurring-issue insight
Act on root causes
Complete case history
Ready for review & audit

Highlights

Everything complaints & grievance needs

Every concern

Log complaints from parents, students and staff in one place.

Typed & sorted

Categorise by complaint type to group similar issues.

Tracked to close

Move each case through to a recorded resolution.

See what’s open

Know which complaints still need action at a glance.

Pattern insight

Spot recurring issues and fix the root cause.

On record

A fair, auditable history for every case.

FAQ

Complaints & Grievance — questions schools ask

Does Classivo manage complaints and grievances?

Yes. Classivo logs each complaint with the complainant, details and a complaint type, then tracks it through a clear status to a recorded resolution.

Can we categorise complaints?

Yes. Complaints are recorded against configurable complaint types, so similar issues are grouped and recurring problems become easy to spot.

Can we see which complaints are still open?

Yes. Each case moves through a status, so you can see open versus resolved complaints at a glance and make sure concerns are actually closed.

Is complaint management part of the front office?

Yes. Complaints sit within the Classivo front-office suite alongside enquiries, visitor management and phone-call logs.

Works together

Connected modules

Classivo is one platform — this module shares the same students, staff and data with the rest.

Operations

Front Office

The school reception desk digitised — enquiries, visitors, calls and complaints.

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Communication

Communication & WhatsApp

Reach parents and staff over SMS, email, WhatsApp and push — with templates.

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Communication

Online Feedback & Surveys

Run feedback campaigns and surveys, gather parent and student voice, and act on every reply.

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Platform

Security & Audit Logs

Full auditability — activity logs, login logs and session management.

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Bring complaints & grievance into one platform.

Complaints & Grievance is one of 50+ connected Classivo modules. Start free, or see it running in the live demo.

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