Front Office

Front Office Management Software for Schools

Run your reception like clockwork — log every admission enquiry, sign in visitors with printable passes, and track calls, post and complaints from a single screen.

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The front desk is the face of your school and its busiest counter. Classivo brings enquiries, visitors, phone calls, postal records and complaints into one tidy workspace, so nothing slips through the cracks and every walk-in gets a warm, on-record response.

Turn admission enquiries into enrolments

Log every walk-in and phone enquiry with the source and reference that sent it, note follow-ups, and hand a warm lead straight to your admissions team — so no prospective parent is ever forgotten.

Enquiries with source & reference tracking
Follow-up notes and status
Handover to the admissions pipeline
Enquiry-to-admission conversion view

Sign visitors in with printable passes

Record who is on campus, who they came to see and why, then print a visitor or gate pass on the spot. A clean, searchable log keeps your premises secure and audit-ready.

Visitor register with purpose & host
Printable visitor & gate passes
Time-in / time-out tracking
Searchable visit history

Log calls, post and complaints in one place

Keep a register of incoming and outgoing phone calls, record postal dispatch and receipts, and raise complaints against defined types so every issue is tracked to resolution.

Phone-call log (incoming & outgoing)
Postal dispatch & receive records
Complaints with complaint types
Resolution status & follow-up

Highlights

Everything front office needs

One front desk

Enquiries, visitors, calls, post and complaints — all on a single reception screen.

Enquiry to admission

Capture the source and reference, then pass a qualified lead straight to admissions.

Visitor & gate passes

Print a professional visitor or gate pass instantly, and keep a searchable log.

Phone-call register

Record every incoming and outgoing call with purpose, contact and follow-up date.

Postal in & out

Track couriers and letters dispatched and received, with sender and reference details.

Complaints resolved

Raise complaints by type and follow each one through to a documented resolution.

FAQ

Front Office — questions schools ask

Can Classivo track admission enquiries from the front office?

Yes. Your reception can log every walk-in and phone enquiry with its source and reference, add follow-up notes, and hand qualified leads to the admissions team for enrolment.

Does Classivo print visitor and gate passes?

Yes. Record each visitor with their purpose and host, then print a visitor or gate pass on the spot. Every visit is time-stamped and kept in a searchable log.

How does the front office handle complaints?

Complaints are raised against configurable complaint types, assigned and tracked through to resolution, so no grievance is lost and you have a clear record of the outcome.

Can we keep a record of phone calls and postal items?

Yes. The front office keeps a register of incoming and outgoing phone calls and records postal dispatch and receipts with sender, reference and date details.

Works together